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FAQs

Frequently Asked Questions

FAQs page includes a series of questions that are commonly asked by customers. They cover a variety of topics including product or service usage. The key to meaningful FAQs lies in framing its questions just as the users ask them.

The following frequently asked questions (FAQs) are designed to help issuers understand and comply with the Listing Rules, particularly in situations not explicitly

Shipping📦

To check the status of your order, go to Orders. Here’s what you will see:

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.

Delivered: Your order has arrived!

Orders over $59 ship free!

Most customers can expect to receive their food and supplies within 1 to 3 days.

We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.

No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.

All items purchased from ilemong.com are manufactured under a contract of carriage, which means that risk of loss and title to those items passes to you when we deliver them to the carrier.

Payments💳

search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.”

 

After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

 

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order.

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

You will be charged within 24 hours from the time you place your order. 

Contact📧

We are here to help you and your pet! You can reach out to us via email, contact form, phone or our live chat. You can leave a message on our live chat when agents are off-line. We strive to return all inquiries within 24-48 hours during business days.

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